How to report your Tims Credit Card as lost or stolen

If you've lost or misplaced your Tims Credit Card, you can freeze your account at any time to prevent unauthorized payments while you look for it. For instructions on how to freeze your account, click here

If you suspect your card has been stolen, please report it to Tims Financial by following the instructions below. 

To report a stolen card and/or order a replacement card:

  1. Tap the Tims Financial tile in the Tim Hortons app.
  2. Select Tims Credit Card from the My accounts section.
  3. From your Tims Credit Card account, click on the gear icon in the upper right-hand corner.
  4. Scroll down and select Report card as lost or stolen and follow the on-screen instructions.

 For more information please contact Customer Support at 1-855-505-1964

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