If some of the statement credit amounts are greyed out, you don’t have enough points to redeem a statement credit of that amount.
If ALL the statement credit amounts are greyed out, there are a few possible reasons:
- You don’t have enough points for the minimum statement credit.
- You’ve already redeemed points for a statement credit in the last 7 days.
- You don’t have any eligible transactions on your statement for the statement credit to be applied to.